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BOSSA — Returns, Exchanges & Refund Policy
Last Updated: August 10, 2026
This policy applies to merchandise and other products purchased through the BOSSA online store.
This policy does not limit any rights or remedies available to consumers under Québec or Canadian law.
1. General Return Policy
BOSSA wants you to be satisfied with your purchase.
Subject to the conditions below, eligible merchandise may be returned or exchanged within 30 days of the date of purchase.
This 30-day policy is a voluntary BOSSA return policy and does not replace or limit any legal warranty or statutory consumer right.
2. Conditions for Voluntary Returns
To qualify for a voluntary return or exchange, merchandise should generally be:
- Unused;
- Unworn;
- In its original condition;
- Free from damage, stains, odours or alterations;
- Returned with original tags and packaging where applicable; and
- Accompanied by proof of purchase.
BOSSA reserves the right to refuse a voluntary return that does not meet these conditions, subject to any rights the customer has under applicable law.
3. Items That May Not Be Eligible for Voluntary Return
Unless otherwise required by law, the following may be excluded from BOSSA's voluntary return or exchange policy:
- Personalized or customized merchandise;
- Products identified as final sale at the time of purchase;
- Gift cards; and
- Merchandise that has been used, worn, altered or damaged by the customer.
These exclusions do not limit mandatory legal warranties or other rights provided by law.
4. Exchanges
Where available, BOSSA may offer an exchange for eligible merchandise.
If the requested replacement item is unavailable, BOSSA may offer an alternative solution, such as a refund or store credit, where appropriate and permitted by law.
5. Return Shipping
For a voluntary return because a customer changed their mind, selected the wrong size, or otherwise no longer wants the product, the customer is generally responsible for the cost of returning the merchandise.
If merchandise is defective, damaged, incorrect or otherwise subject to a legal remedy, BOSSA will assume applicable costs as required by law.
6. Defective or Damaged Merchandise
If an item is defective or arrives damaged, please contact BOSSA as soon as reasonably possible.
Please provide:
- Your order number;
- A description of the problem; and
- Photographs where applicable.
BOSSA will assess the issue and provide the remedy required under applicable law.
7. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact BOSSA at:
serviceclient@bossa.ca
Please include your order number and details of the issue.
Where appropriate, BOSSA may provide a replacement, refund or other legally appropriate remedy.
8. Refunds
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear in the customer's account may vary depending on the payment provider or financial institution.
Where a refund is required by law, BOSSA will issue the refund within the applicable statutory timeframe.
9. Statutory Cancellation Rights
Québec consumers may have statutory cancellation rights for certain online purchases when the merchant has failed to comply with specific requirements applicable to distance contracts.
For example, cancellation rights may arise in circumstances involving:
- Failure to provide required information before the purchase;
- Failure to provide the required contract within the applicable period;
- Material differences between the information provided before purchase and the contract;
- Failure to deliver within the applicable statutory timeframe; or
- Other circumstances provided for by Québec law.
Where a consumer has a statutory right to cancel, BOSSA will comply with the applicable cancellation, return and reimbursement requirements.
10. Legal Warranties
Products sold by BOSSA are subject to applicable legal warranties.
These warranties may provide rights concerning the quality, durability, conformity and proper functioning of goods.
A voluntary BOSSA return or exchange policy does not replace or restrict these legal warranties.
11. Gift Cards
BOSSA gift cards are subject to Québec laws governing prepaid cards.
Gift cards that are subject to Québec prepaid-card rules will not be given an expiration date or made unusable after a specified period where prohibited by law.
Gift cards are generally not refundable for cash except where required by law.
12. How to Request a Return
To request a return, exchange or refund, contact:
BOSSA
Email: serviceclient@bossa.caPlease include:
- Your name;
- Order number;
- Product concerned;
- Reason for the return; and
- Photographs, where relevant.
BOSSA will provide return instructions where applicable.
13. Contact Us
For questions about returns, exchanges or refunds:
BOSSA
Email: serviceclient@bossa.ca
Website: www.bossa.caLast Updated: August 10, 2026
This Shipping & Delivery Policy applies to merchandise and other products purchased through the BOSSA online store.
1. Shipping Options
BOSSA offers the shipping and/or pickup options displayed during checkout.
Available options may vary depending on the product, destination, order size and other applicable conditions.
The available shipping method and applicable shipping charge will be displayed before the customer completes the purchase.
2. Shipping Charges
Applicable shipping charges will be clearly displayed during checkout before the customer confirms the order.
Any applicable taxes on shipping charges will be calculated as required by law.
3. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
BOSSA is not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer, except where applicable law provides otherwise.
If an order cannot be delivered because of an incorrect address, BOSSA may contact the customer to determine whether the order can be redirected or otherwise resolved.
Additional shipping charges may apply where permitted by law and agreed to by the customer.
4. Processing Time
Orders will normally be processed within the timeframe indicated during checkout or on the applicable product page.
Processing times may vary depending on product availability, order volume, holidays and other circumstances.
If a specific delivery date or period is stated at checkout, BOSSA will make reasonable efforts to meet that commitment and will comply with applicable legal requirements.
5. Delivery Time
Delivery dates and timeframes provided by BOSSA or a carrier are estimates unless expressly identified as guaranteed.
BOSSA will comply with the delivery requirements applicable to distance contracts under Québec law.
If an order is not delivered within the period required by applicable law, the customer may have statutory cancellation rights.
6. Courier and Carrier Delays
Once an order has been shipped, delivery may be affected by circumstances outside BOSSA's reasonable control, including:
- Weather;
- Transportation disruptions;
- Courier delays;
- Labour disruptions;
- Incorrect address information;
- Customs or border delays; and
- Other unforeseen circumstances.
BOSSA will make reasonable efforts to assist customers when a delivery problem occurs.
Nothing in this policy limits any statutory rights available to the customer.
7. Lost or Damaged Packages
If a package appears to have been lost or arrives damaged, please contact BOSSA at:
serviceclient@bossa.ca
Please provide your order number and, where applicable, photographs of the damaged package or merchandise.
BOSSA will investigate the matter and provide the remedy required by applicable law.
8. Delivery Confirmation
A carrier may provide delivery confirmation or tracking information.
A package being marked as "delivered" by the carrier does not eliminate any rights the customer may have under applicable law.
If you believe your package was incorrectly marked as delivered, please contact BOSSA promptly.
9. Local Pickup
Where local pickup is available, the applicable pickup location and instructions will be displayed during checkout.
The customer will be responsible for collecting the order within the designated pickup period.
If the order is not collected, BOSSA may contact the customer to arrange an appropriate solution.
10. International Shipping
If international shipping is offered, any applicable customs duties, import taxes, brokerage charges or other fees imposed by the destination country will be disclosed where applicable or may be the responsibility of the customer.
BOSSA cannot guarantee that products can be imported into every destination country.
11. Delivery Restrictions
Certain products or destinations may be subject to shipping restrictions.
Any applicable restriction will be disclosed before the customer completes the purchase.
12. Contact Us
For questions regarding shipping or delivery:
BOSSA
Email: serviceclient@bossa.caPlease include your order number whenever possible.
